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Refund and Chargeback Policy
Engagements are performed in line with our standard terms and conditions of business, a copy of which is attached to our engagement letters and can also be requested from us. Should you have any complaints over the work performed or the fee charged, please contact us to discuss this, prior to making payment to us. Should you make an overpayment to us in error, we will commit to refunding the overpaid amount when we do monthly billing, or alternatively this can be carried forward as a credit on your account.